Risks on Being a Call Center Agent

Most of the young generation today are taking up IT outsourcing companies as a way to start their careers, primarily because of its high pay and excellent benefits. And yet they don’t seem bothered by the fact that Call Centers operate at wee hours of the day – hours where our body is supposed to be sleeping and our system at rest.  Here are some side effects to consider why being a call center agent can give you health risks.


You’re just answering phone calls, what’s so stressful about that? I’ll tell you what: customers yelling at you, cursing at you, and telling you unkind things that you’ve never been told before by anyone in your life. It makes you overthink, and it stabs you deep down in your chest. You may even find yourself in tears in the stall of a comfort room.

High Blood Pressure

A lot of call center agents smoke and have unhealthy eating habits as a way to cope with the stress at work. You may also feel physical exhaustion because of your body not used to being up the whole night, leading you to a sedentary lifestyle. These are significant factors of hypertension, which can lead to fatal heart attacks or strokes.


Studies have shown that staying up overnigIT outsourcing companiesht can lead to problems in blood production. Symptoms of anemia are insomnia, pale skin, dizziness, shortness of breath, and general fatigue. If you have these symptoms, then it might be time to consult your doctor and drink iron supplements.

Sleep Deprivation

Not only does sleep deprivation cause depression and anxiety, but it also disrupts normal functioning and the ability to focus. It stops your body from strengthening your immune system, making you prone to chronic illnesses and diseases; and when you do get ill, it will take you longer than most to recover due to the fact that your system has difficulty in fighting infection.

Carpal Tunnel Syndrome

Your carpal tunnel is a passageway in the palm side of the wrist where a sensitive nerve passes through. Carpal Tunnel Syndrome happens when there is excessive pressure on your wrist which squeezes that raw nerve causing pain and tingling sensations on your wrist. Constant typing on laptops or computers is one of many reasons.

These are terrifying instances that can happen when working for IT outsourcing companies. Nevertheless, they can be avoided by setting yourself standards and keeping up a health routine that can prevent these risks from happening.