Customer is a god. That’s the motto of every business that exists in the world. And, we believe in the same slogan. That is why the after-sale service matters a lot for us. As one of the top-rated Amazon agencies in the USA involved in providing end to end Amazon store management services, we feel that attending customer issues is our number one priority. Customers make us what we are today. Our job doesn’t end once we provide the service and make the payment. That’s not how we work. We want to satisfy customers whenever they have any query.
Outsourced Seller Central Customer Service
Getting a 3-star or below 3-star seller, the rating can have adverse effects on any online retailer associated with Amazon. It means you are not paying attention to customer service or your products are absolute garbage. Most companies get a 3-star rating because of poor customer service. So, if customer service is the primary issue, there is a way out to fix the problem. At least that’s what we followed to improve on our outsourced seller central customer service.
Outsourcing your seller central customer service to a professional team will help a lot to deal with customer problems. These are professional customer service executives. They don’t need training from scratch. Just explain your company policies and what type of issues the executives can handle. We will share you a process that will help outsource your seller central customer service:
Find experienced guys
Outsourcing seller customer service is no joke. You are relying on your company’s reputation on someone else’s approach to a customer. That is a tricky job. But, if you don’t have time to lead your customer service team, this is the only way to deal with the issue. So, always find an experienced team that needs minimal training. They would be perfect for getting on board instantly.
The best way to search is narrowing down your list to people who already have experience in Amazon customer service. This will help you to skip the policies of Amazon and focus on your brand instead. Also, make sure the team is polite and knows both email and telephone etiquettes.
Explain the process
Your outsourced customer service team should be prepared to face various types of customers from day one. That is why it is better to explain your product niche, and also your target audience before they go live. You can also come up with a standard operating procedure where you lay down all the pointers about what to say and what not to say to the customers. This will help the team follow a specific process instead of improvising.
Walk the outsourced seller customer service team with your company policies, rules, and regulations. Explain your work culture and what type of response customers usually expect from your brand. This will help the team get accustomed to your work environment. They need to understand the importance of your brand to the audience.
Review the work
Although setting up the customer service process takes a bit of time, it is worth every second you spend. Once the team understands your company policies, you wouldn’t have to worry about training them all over again unless you launch a new product or service. We did the same thing. However, after a couple of months, we reviewed the seller-ratings, and they started improving significantly.
Customers specifically mentioned that our brand has excellent customer service that helped them out of various problems quickly. You can have the same thing. All you need to do is find the right company that offers experienced seller central customer service for Amazon retailers.